Account Manager

Key Responsibilities:

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  Engage with clients to deeply understand their advertising goals, objectives, and challenges.

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  Lead client calls to discuss industry trends, project updates, and performance evaluations relative to client objectives.

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  Identify gaps in client needs or our service capabilities, proposing proactive and innovative solutions.

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  Develop and present comprehensive client proposals based on thorough industry and client analyses.

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  Act as the voice of the customer within the organization, advocating for their needs and preferences.

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  Collaborate closely with internal teams—including AdOps, Sales, and Performance Specialists—to address client needs and drive business growth.

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  Drive revenue growth by identifying upsell and cross-sell opportunities, with a focus on increasing Annual Recurring Revenue (ARR) from your assigned portfolio.

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  Proactively develop and execute Account Plans that foster deeper client relationships and expand revenue streams.

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  Monitor client satisfaction and address any concerns promptly to enhance overall client experience.

Skills and Experience:

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  Proven ability to leverage quantitative and qualitative analysis to uncover new sales opportunities.

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  Strong skills in account management and solution based selling, with a demonstrated ability to drive client engagement.

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  Ability to thrive in a fast-paced, team-oriented environment while utilizing data to inform decision-making.

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  Experience managing high-pressure situations, including effectively resolving client escalation and mitigating risks.

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  Exceptional written and verbal communication skills, complemented by outstanding presentation abilities.

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  Strong organizational skills with the ability to prioritize tasks and manage multiple client accounts simultaneously.

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  2+ years of experience in Account Management within the digital advertising industry.

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  Proven experience working with US and/or UK clients, or in US/UK markets.

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  Familiarity with digital advertising platforms is mandatory

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  A proactive and self-motivated attitude with a passion for driving client success.