The opioid crisis has disproportionately affected diverse communities across California, including Asian Americans, where cultural stigma, misinformation, and linguistic diversity often limit effective outreach
The challenge was to design a culturally sensitive, behavior-driven digital strategy that could break through barriers, build awareness around fentanyl risks, and drive preventive actions among high-risk groups
The campaign applied a multi-phase, behavior-driven approach
Hyper-localized targeting focused on counties with the highest fentanyl-related deaths. These included Los Angeles, Orange, San Diego, San Francisco, Alameda, and San Joaquin
Messaging was phased to guide audiences from awareness to action by first creating understanding of fentanyl risks, then introducing naloxone as a harm-reduction tool, and finally encouraging preventive steps such as using fentanyl test strips and recognizing overdose symptoms
Engagement was further optimized through in-audio call-to-actions that directed users to the campaign site. Retargeting strategies were continuously refined based on interaction data
Audio Completion Rate
Landing page visit rate for audio campaigns
Landing page visit rate for banner campaigns
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