Public health campaign achieved 90% audio completion rate, strengthening fentanyl awareness

The Context

The opioid crisis has disproportionately affected diverse communities across California, including Asian Americans, where cultural stigma, misinformation, and linguistic diversity often limit effective outreach

The challenge was to design a culturally sensitive, behavior-driven digital strategy that could break through barriers, build awareness around fentanyl risks, and drive preventive actions among high-risk groups

The Strategy

The campaign applied a multi-phase, behavior-driven approach

Hyper-localized targeting focused on counties with the highest fentanyl-related deaths. These included Los Angeles, Orange, San Diego, San Francisco, Alameda, and San Joaquin

Messaging was phased to guide audiences from awareness to action by first creating understanding of fentanyl risks, then introducing naloxone as a harm-reduction tool, and finally encouraging preventive steps such as using fentanyl test strips and recognizing overdose symptoms

Engagement was further optimized through in-audio call-to-actions that directed users to the campaign site. Retargeting strategies were continuously refined based on interaction data

The Outcomes

90%

Audio Completion Rate


2%

Landing page visit rate for audio campaigns


8%

Landing page visit rate for banner campaigns

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